Contact shop@madeathand.com with the title RETURN #(Order Number)

If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item madeathand will then give a full refund

2+1 Free products are not eligible for refund

Please allow 1 week for your return to be processed.

Discounted items are not eligible for free return, the initial sending cost will be deducted from the purchase amount.

madeathand.nl will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

 Free Shipping and  Free Returns

Depending on the region, we apply different minimum purchase amounts for the free shipping requirements. If you are returning some products  of your order and if the total amount paid is less than the free shipping requirement, we will deduct the first initial  shipping cost while refunding you the product cost. Return shipping costs are always paid by madeathand.com